Author and former presidential speechwriter James Humes once said, “The art of communication is the language of leadership.” In multifamily communities, transparent and open communication helps ensure smooth operations and leads to greater …
The term ‘diversity’ encompasses an expansive range of demographics within a population, from ethnicity, age, gender and orientation, ability, religion, and socioeconomic status to culture, language, and personal lived experience. These fac…
The right property management team can make or break a building. While basic day-to-day maintenance and financial oversight often take priority when managing a multifamily property, comprehensive property management also includes building s…
What rights do individual owners have to inspect their association’s books? What rights do boards have to limit owner review? When can a board restrict what an owner discloses to other owners, or what board members disclose to owners? This …
Achieving balance between board and management is vital in maintaining a healthy collective. A community run by elected representatives requires a combination of experience and professionalism—and that support is frequently provided by a hi…
Q. Is it illegal for a cooperative board to decide not to hold an annual shareholder meeting? If a cooperative board does not meet, what rights is a shareholder entitled to? —Shareholder Waiting for the Meeting A. Margery N. Weinst…
Like any profession, property management has its moments. Managers often feel a sense of great achievement when they’ve done a good job for a client community, sorting out a seemingly intractable problem, saving them thousands of dollars, o…
The words communication and community share a common root. It comes as no surprise, then, that the success of communities depends on effective communication between board members, managers, and residents. In multifamily residential communit…
The challenge of creating a sense of community during a pandemic is not something most people expected to face in their lifetime...but here we are. And while face-to-face communication is an essential part of daily life for most of us, we’v…
A few years ago, I was on the phone with a homeowner. He was irate with how his community’s money was being spent. He was unhappy with the budget increase. It was a call I took regularly from any one of my homeowners (and more often than no…