Unresponsive Boards Making Your Voice Heard

 There are a number of things that make shareholders unhappy in a co-op or condo,  but chief among the complaints is when the board just doesn’t seem to hear their concerns or doesn’t do its duty to keep shareholders informed of board meetings, important  decisions or anything else that might affect shareholders’ investment and day-to-day life in the building.  

 Georgia Lombardo-Barton, president of Manhattan-based Barton Management LLC  believes that many shareholders may not realize the amount of time board  members dedicate to co-op/condo matters.  

 “If there are issues that shareholders feel are not being addressed, they should  contact the managing agent in addition to contacting the board members,” she says. “We recommend shareholders first present their questions to the managing agent in  a respective, professional tone.”  

 When a board is unavailable and/or unresponsive to a shareholder’s questions and concerns, problems can arise.  

 Patricia Kantor, a partner with the law firm of Edwards Wildman, who has  represented NYC co-op and condominium boards for more than 20 years, says she  advises the boards she works with to take owners’ questions or grievances very seriously.  


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  • I would like to know how to go about finding the managing agent supervisor, they report to, this managing agent has had accusitory behavior as well being aggressive! Thanks!
  • The president of my coop holds the annual mtg in December close to the holidays - ensuring that many people won't attend - therefore is no quorum to have an election, We haven't had an election in years. I served on the Board for 25 years and we rarely had any meetings. Life is miserable for the owners here - she has denied access to the basement for workers, makes it difficult for the owners to get access to the basement to get to their own stuff = the super yelled at an owner because she was having work done and a fuse was blown and he had to go to the basement. She turns her back on you when she sees you. I called the Super to unclog a drain and he said he couldn't do it I had to hire my own plumber. The heat given is minimal and the hot water temperature is lowered during the day. The managing agent said they can't override the President. Who oversees the action of these incompetent presidents, what recourse do I have.